About a month ago I purchased a Treo 650. I'm not a palm person, I actually like the Windows Mobile operating system much better, but my office mates use the Treo and I wanted to be able to communicate with them a little easier. I know I know, it shouldn't have made a difference, but it did.
After a few weeks with the 650 it started to act funny. Kept losing preference settings and I could never get connected to the network. I called customer support several times and they helped me enter some codes and got me running again. But the third time was it. I couldn't keep calling into customer support to get the issues resolved any more. So I asked for a new phone. Nope, can't have one. You must take it to a repair center first. So I did. The guy at the repair center said that he would have to replace something in the phone to fix my problem and that I would lose all my data. No problem I have a back up.
When I went back in to pick up the phone, I noticed that nothing had been reset. All my data was intact. So I asked the person who was helping me what was repaired, he said "I don't know. But that will be $50 please." Sprint, you have a munch of morons working for you. Great customer service. Too bad I don't have a choice of carriers because after this experience, you wouldn't be my choice any more.
In any event, I was fortunate to get a replacement phone. But instead of getting the 650, I got the 700p instead. Man, this phone rocks. It still has the same Palm OS, but the hardware is much nice. Better keyboard, and the internet connection is so much faster. I'm happy at the moment. No problems. I can my email at any time and I can listen to my favorite podcasts while on the go.
Sprint, you still suck. Palm, nice phone.
Saturday, July 15, 2006
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